Shipping

All orders are shipped via UPS, Fedex, or USPS

Customers can receive free shipping with orders of $60.00 and more at subtotal (not including shipping cost).
To receive free shipping you must enter "ship4free" under coupons at checkout.
Free shipping only applies to UPS Ground Service. All other shipping request (ie. Next Day Air) will be charged the difference in cost.

Clearance Items are not elegibale for FREE shipping offer. Only $60.00+ on regular priced items may receive free shipping.

Orders of $59.99 and less may not receive free shipping.
Free shipping does not apply to international orders .

Orders placed by 12pm EST(noon) Mon-Fri for items in stock will ship same day. Orders after 12pm EST may not ship until following business day, due to shippers pickup schedule.

Privacy

Any personal identifying information you provide to UnbridledEquine.com via the Internet or through any or other medium is for the exclusive use of UnbridledEquine.com. We will not sell this data or otherwise make it available to anyone outside of UnbridledEquine.com. We will maintain a database of customers in order to make them aware of new products and services offered by UnbridledEquine.com. Any questions regarding our privacy policy should be sent to Info@UnbridledEquine.com. We care about the privacy of our visitors and customers and we actively enforce this policy.



Security

All online transactions at UnbridledEquine.com are handled with industry-standard secure socket layer (SSL) encryption using the "Stronghold" secure server. In our opinion, this is the best security program available on the market today. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. Your credit card number is never transmitted by email or any unencrypted format. We have been able to find no instances of security compromises using Yahoo Store's software, which is employed by many other leading online stores. Of course, there is always a danger that unscrupulous people will find a way to obtain credit card numbers, but with UnbridledEquine.com you are safer than if you used your credit card in a store or restaurant. We will continue to improve security to take advantage of the latest improvements in the technology. If you have any questions about security here at UnbridledEquine.com, please send a note to Info@UnbridledEquine.com



Returns / Exchange Policy

All orders are shipped via UPS or USPS.


Here’s how we handle exchanges for items originally purchased from our UnbridledEquine.com web site.

MUST BE RETURNED TO US WITHIN 30 DAYS

Our inventory turns over extremely quickly, so we can not guarantee that we will have the item that you desire upon the receipt of the item that you are returning! Therefore, please follow the steps below to receive the item you would like.

1. Send an email to Info@UnbridledEquine.com requesting a return authorization number and the desired items for exchange. Please provide us with your original order number. We will email you with a Return Authorization number, please clearly write the Return Authorization number on the side of the package that you are sending back.

2. Place a copy of the “exchange” receipt in the box and mail to:
Unbridled Equine
Attn: Exchanges/Returns
1317 Brant Road
Virginia Beach, VA 23451

3. Upon the receipt of your original order and a copy of the “exchange” receipt, we will email you with a new invoice of the "exchanged" items and the shipping charges. You must complete this checkout to have your new items ship.

PLEASE NOTE: Products will be accepted back if they meet ALL of the conditions listed below:

1) The initial purchase was made through our www.UnbridledEquine.com web site.
2) The merchandise is returned to us within 30 days of the original purchase.
3) The product is in 'UNUSED' condition.

PLEASE NOTE: Return shipping charges are the responsibility of the customer. A trackable and insured shipping method is strongly recommended, as we will not be responsible for merchandise that has not reached our facility.

Terms and Conditions

All merchandise returned and found to be used is destroyed and no refund or exchange is issued. All merchandise without its original packing or tags will be be charge a 20% restocking fee.

All Horse Clothing: No returns or exchanges on Horse Clothing.

Western Boots: There will be a $15.00 restocking fee for all western boots returned for a refund. Original Boot Box must be returned UNmarked and UNdamaged. Additional $5.00 will be charged for any Marked or boxes that Can't be used.

Riding Boots: Can be tried on the carpet and can be returned for an exchange or refund. Used boots with mud or wrinkles are destroyed and no refund will be issued. Any damage to the boot box will incur a 20 percent restocking fee.

Saddles and Harness Sets: American made saddles will have a $50.00 restocking fee. All other saddles and harness sets returned for a refund will have a $20 restocking fee applied to the refund. Other items purchased through our website returned without packing materials and tags will be charged a 20% restocking fee. You can return items for a store credit and the restocking fee will be waived.